Find answers to common questions about ordering, shipping, sizing, FR clothing, returns, company accounts, and shopping with FR Clothing & Supply.
Ordering & Payment
Helpful information about placing, changing, and paying for your order.
How Long Does It Take to Process My Order?
Most orders are processed within 1–2 business days before shipment. Once your order ships, you will receive a confirmation email with tracking information.
What Payment Methods Do You Accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Venmo, and Google Pay. Additional payment options may be available at checkout.
Can I Change or Cancel My Order After It Has Been Placed?
If you need to change or cancel your order, contact us as soon as possible at
970-785-6339 or
online@frclothingandsupply.com . We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or shipped.
What If an Item Is Out of Stock?
If a regular-stock item or size is unavailable, we may be able to
special order it for you. Special orders are available on eligible regular-stock items and are not available for seasonal items.
To inquire about a special order, contact our Online Team at online@frclothingandsupply.com or 970-785-6339 .
Shipping & Delivery
Shipping costs, delivery information, and tracking help.
Where Do You Ship?
We currently ship within the United States. Available shipping options and estimated delivery times are displayed during checkout.
How Much Does Shipping Cost?
Shipping costs are calculated at checkout based on your order and selected shipping method. Orders of $200 or more qualify for free shipping.
How Can I Track My Order?
Once your order ships, you will receive a shipping confirmation email from online@frclothingandsupply.com with your tracking information. If you do not see the email in your inbox, please check your spam or junk folder.
What Should I Do If I Don't Receive an Order Confirmation or Tracking Email?
Order and shipping confirmation emails are sent from
online@frclothingandsupply.com. If you do not see your email, first check your spam or junk folder.
If you still cannot locate it, contact us at online@frclothingandsupply.com or 970-785-6339 , and we'll be happy to check your order status.
Products, FR & Sizing
Learn more about FR clothing, product ratings, sizing, and garment care.
How Do I Know What Size to Order?
Sizing can vary by brand and product. We recommend reviewing the applicable brand's sizing information before ordering.
View Size Charts & Fit Guides
What Is FR Clothing?
FR stands for flame-resistant. FR clothing is designed to help protect the wearer from certain thermal hazards, including flash fire and electrical arc hazards.
The protection required depends on the work being performed and your workplace's safety requirements. Always follow your employer's safety requirements when selecting FR clothing.
What Do FR, AR, CAT and Arc Ratings Mean?
FR – Flame-Resistant: Clothing designed to resist ignition and help reduce burn injury from certain thermal hazards.
AR – Arc-Rated: Clothing that has been evaluated for protection against electrical arc-flash hazards.
CAT – PPE Category: A category used to identify the level of arc-flash protection required for a particular hazard.
Arc Rating: Expressed in cal/cm², this indicates a garment's tested level of protection against an electrical arc.
Individual product pages may also list applicable standards such as NFPA 70E and NFPA 2112.
How Do I Wash and Care for My FR Clothing?
Proper care helps maintain the performance and life of your FR clothing. Always follow the manufacturer's care instructions found on the garment label, as washing and drying recommendations may vary by product.
Visit our Learning Center and look for the Tips & Tricks video on caring for your FR garments.
Visit the Learning Center
Returns & Exchanges
Information about returning or exchanging an order.
What Is Your Return Policy?
We accept eligible returns within
30 days of purchase. For complete return requirements, exchanges, refund information, or to start a return, visit our Returns & Exchanges page.
Returns & Exchanges
Company Accounts
Learn about company clothing programs and employee company stores.
Do You Offer Company Accounts?
Yes. FR Clothing & Supply works with businesses to create customized clothing programs for their employees. Programs can include company stores, employee clothing allowances, approved product selections, garment customization, and other options based on your company's needs.
Choose the option that's easiest for you:
What Is a Company Store?
A company store is a customized online shopping experience created specifically for your business and employees. Company stores can provide access to company-approved products, employee clothing allowances, customized garments, and other program options based on your company's needs.
Learn more about company stores and employee clothing programs on our FR Pros website.
View FR Pros FAQs
Customer Service & Local Shopping
Need more help? Contact our team or visit us in person.
How Can I Contact FR Clothing & Supply?
Where Can I Shop Locally?
Prefer to shop in person? Visit our FR Clothing & Supply retail store in
Platteville, Colorado, where you can shop FR clothing, workwear, boots, and more.
FR Clothing & Supply
340 Justin Avenue, Suite 104
Platteville, CO 80651
Get Directions
