Shipping & Returns
Find everything you need to know about our shipping options, delivery timelines, returns, exchanges, and refund process to help make your shopping experience simple and stress-free.
Returns Policy
If you are not satisfied with your purchase, you may return your purchase to us within 30 days for a full refund. Your product must be unworn and still have original tags attached to garment. The product must be in re-sellable condition.*
- * We do not accept returns on customized products.
- * Special ordered products will be subject to a 20% restocking fee
To return your items, follow these steps:
Repackage your products
Fill out the intent to return form and please include reason for return and the Order #
Return Request FormWithin 1-2 business days we will email you back with an FRR# (FR Return #) and return address to send the package to
Please write the FRR# on the outside of the package and return product within the return guidelines of 30 days.
Shipping
There will be a 3-4 business day processing time before we ship your product. Right now we ship within the USA. Note that there are restrictions on some products and how we ship them.
When you place an order, we will estimate shipping and delivery dates to you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Frequently Asked Questions
What Is Your Return Policy?
We accept returns within 30 days of purchase for a refund. Items must be unworn, in resellable condition, and have all original tags attached. Original shipping charges are non-refundable.
How Do I Start a Return?
To start a return, submit a return request through our online return form. Once your request has been reviewed, we'll email you with return instructions and, when applicable, a return shipping label.
Can I Exchange an Item?
Yes. If you need a different size or item, submit a return request and select the exchange option. Our team will review your request and provide instructions for completing the exchange.
Can I Return a Customized Product?
No. Customized products are not eligible for return. This includes items that have been embroidered, printed, altered, or otherwise customized.
Are There Any Restocking Fees?
Most eligible returns do not have a restocking fee. Special-order products are subject to a 20% restocking fee.
Do I Have to Pay for Return Shipping?
No. FR Clothing & Supply covers the cost of return shipping for approved returns. Once your return request has been reviewed, we will provide you with a prepaid return shipping label.
What If I Received the Wrong or Damaged Item?
If you received an incorrect, damaged, or defective item, please submit a return request and include a photo showing the issue. Our team will review your request and contact you with the next steps.
What Is an FRR#?
An FRR# is your Return Reference Number. It is assigned to your return request and allows our team to identify and track your return throughout the process. Please reference your FRR# if you contact us about an existing return.
How Long Does It Take to Receive My Refund?
Once your return is received and inspected, please allow 3–5 business days for us to process your refund. Refunds are issued to the original payment method. Your bank or card issuer may require additional time for the refund to appear on your account.